Question 1

What payment methods do you accept?

Accepted Answer

We accept eSewa, Khalti, and direct bank transfers. No international credit or debit card is needed — you can pay using the apps you already use every day in Nepal. All prices are displayed in Nepali Rupees (NPR).

Question 2

How do I place an order?

Accepted Answer

Browse our catalog, select the subscription you want, add it to your cart, and proceed to checkout. Choose your preferred payment method, complete the payment via your eSewa/Khalti app or bank transfer, upload a screenshot of the payment confirmation, and submit your order. Our team will verify and process it promptly.

Question 3

Is it safe to pay through your website?

Accepted Answer

Yes. We use manual payment verification — you pay through your own trusted eSewa, Khalti, or bank app and simply upload a screenshot as proof. We never ask for your payment app passwords or PINs.

Question 4

How long does delivery take?

Accepted Answer

Most orders are delivered within minutes after payment verification. During peak hours or for certain products, it may take up to a few hours. You will receive your subscription credentials via your account dashboard and email.

Question 5

How will I receive my subscription?

Accepted Answer

After your payment is verified, your subscription credentials (login details or activation key) will appear in your account under 'My Orders'. You will also receive a notification email with the details.

Question 6

Do I need to create an account to order?

Accepted Answer

Yes, you need to create a free account so we can securely deliver your subscription credentials and you can track your order history. Signing up takes less than a minute.

Question 7

What subscriptions do you sell?

Accepted Answer

We offer a wide range of premium digital subscriptions including Netflix, Spotify Premium, YouTube Premium, Amazon Prime Video, Disney+ Hotstar, ChatGPT Plus, Claude Pro, Cursor Pro, Microsoft 365, Canva Pro, and many more. Check our Products page for the full catalog.

Question 8

Are these genuine subscriptions?

Accepted Answer

Absolutely. Every subscription we sell is 100% authentic. We do not sell shared, cracked, or unauthorized accounts. You get your own credentials with full access to all premium features for the stated duration.

Question 9

Can I choose the subscription duration?

Accepted Answer

Yes. Most products are available in multiple durations — monthly, quarterly, and yearly plans. The available options and prices are clearly listed on each product page.

Question 10

What is your refund policy?

Accepted Answer

If we are unable to deliver your subscription or if the delivered credentials do not work, we will provide a full replacement or refund. Refund requests must be made within 24 hours of delivery. Please contact our support team with your order details.

Question 11

How can I contact support?

Accepted Answer

You can reach us via email at softflixnepal@gmail.com or call/WhatsApp us at +9779807677391. You can also join our WhatsApp Community for quick updates and support. Our team is available to help with any questions before or after your purchase.

Question 12

What if my subscription stops working before the stated duration?

Accepted Answer

If your subscription stops working before the stated period ends and it is not due to a violation of the provider's terms of service, contact us immediately. We will either resolve the issue, provide a replacement, or issue a proportional refund.

Question 13

How do I create an account?

Accepted Answer

Click the 'Sign In' button in the header and select 'Create an account'. You can sign up with your email address. It takes less than a minute and is completely free.

Question 14

I forgot my password. How do I reset it?

Accepted Answer

On the login page, click 'Forgot password?' and enter your email address. You will receive a password reset link via email. Follow the link to set a new password.

Question 15

Is my personal information safe?

Accepted Answer

Yes. We take data privacy seriously. Your personal information is stored securely and is never shared with third parties. We only use your data to process orders and provide customer support.

Questions & answers

We're happy to help.