Questions & answers

We accept eSewa, Khalti, and direct bank transfers. No international credit or debit card is needed — you can pay using the apps you already use every day in Nepal. All prices are displayed in Nepali Rupees (NPR).

Browse our catalog, select the subscription you want, add it to your cart, and proceed to checkout. Choose your preferred payment method, complete the payment via your eSewa/Khalti app or bank transfer, upload a screenshot of the payment confirmation, and submit your order. Our team will verify and process it promptly.

Yes. We use manual payment verification — you pay through your own trusted eSewa, Khalti, or bank app and simply upload a screenshot as proof. We never ask for your payment app passwords or PINs.

Most orders are delivered within 1 minute to 1 hour after payment verification; in certain cases (such as manual activations or late-night orders) it can take up to 8 hours. We send your login details or activation directly to you on WhatsApp or email.

After your payment is verified, our team sends your subscription to you directly on WhatsApp or email — login details for private and shared accounts, an activation on your own email, or a license key, depending on the plan. You can track your order status anytime under 'My Orders'.

Yes, you need to create a free account so we can link your order to you and you can track its status and history. Signing up takes less than a minute.

We offer premium streaming, music, AI and software subscriptions including Netflix, Spotify Premium, YouTube Premium, Amazon Prime Video, JioHotstar, Claude Pro, Google Gemini Pro, Perplexity Pro, Cursor Pro, Canva Pro, Microsoft Office, VPNs like NordVPN and Surfshark, and many more. Check our Products page for the full, up-to-date catalog.

Yes. Every subscription we sell is genuine and works with the official apps — we never sell cracked or modded software. Some plans are private (only you use the account), while others are shared accounts or a single screen on a shared account. Each product page clearly states which type you get, so you always know before you buy.

Private account: you get your own login that only you use. Shared account or single screen: you get access to a premium account or one profile/screen that other customers also use — the most affordable option, with a device or screen limit stated on the product page. Your own email: we activate the premium plan directly on your existing account, so your data and history stay yours. License key: you receive a key to activate the software yourself. Pick the type that suits your budget and privacy needs.

Yes, as long as you follow the simple rules that come with them: use only your own profile or screen, stay within the stated device limit, and don't change the account password, email or plan. Following these rules keeps the account working for everyone for the full duration. If a shared account stops working before your plan ends, contact us and we will help fix or replace it.

Yes. Most products are available in multiple durations — monthly, quarterly, and yearly plans. The available options and prices are clearly listed on each product page.

If the product you ordered is out of stock or we can't deliver it, you get a full refund to your eSewa, Khalti or bank account. If your delivered subscription doesn't work, we replace it at no extra cost — please report issues within 24 hours of delivery. Because digital subscriptions can't be returned once delivered, we don't refund working subscriptions. Contact our support team with your order number for help.

You can reach us via email at softflixnepal@gmail.com or call/WhatsApp us at +9779807677391. You can also join our WhatsApp Community for quick updates and support. Our team is available to help with any questions before or after your purchase.

If your subscription stops working before the stated period ends and it is not due to a violation of the provider's terms of service, contact us immediately. We will either resolve the issue, provide a replacement, or issue a proportional refund.

Click the 'Sign In' button in the header and select 'Create an account'. You can sign up with your email address. It takes less than a minute and is completely free.

On the login page, click 'Forgot password?' and enter your email address. You will receive a password reset link via email. Follow the link to set a new password.

Yes. We take data privacy seriously. Your personal information is stored securely and is never shared with third parties. We only use your data to process orders and provide customer support.