Return & Refund Policy
Your satisfaction is our priority. While digital goods have specific return limitations, we ensure you always get the value you paid for.
Digital Products Nature
Due to the nature of digital goods (login credentials, activation keys, subscription access, etc.), once the product details have been delivered to you, they cannot be "returned" in the traditional sense. Therefore, we generally do not offer cash refunds.
Replacement Warranty
We stand behind our products with a full replacement warranty. If your subscription stops working within the validity period, we will provide a replacement account or fix the issue immediately at no extra cost.
Refund Eligibility
Refunds are only considered in rare cases where we are unable to provide a working replacement for the service you purchased within 24 hours of reporting the issue. If a refund is approved, it will be processed through the original payment method.
Simple Process
How to Claim a Replacement
If you face any issue with your subscription, follow these simple steps to get a replacement.
Screenshot the Error
Take a screenshot of the error message or issue you are facing with your subscription.
Provide Payment Proof
Keep your payment screenshot or order confirmation ready for verification.
Contact Support
Send both screenshots to our support team via email or through your order page.
Get Your Replacement
Our team will verify the issue and provide a replacement or fix promptly at no extra cost.
Have More Questions?
If you have any questions regarding our return and refund policy, feel free to reach out to our support team. We're always here to help.
Email: softflixnepal@gmail.com
Phone: +9779807677391